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Customer Service

For all US orders:

Call Us

Have questions about an order?
Please call us Monday-Friday: 8am-12am EST
Weekends: 9am-9pm EST


Call Us

Have questions about an order shipping to Canada?
Please call us Monday-Friday: 5am-1:30pm EST
Weekends: Limited Hours

Email Us

Need to email us with a question?
Email our customer service team.


Shipping & Returns



J.Lindeberg offers free ground shipping on all orders to the U.S., Canada, Australia, Mexico, and Colombia. Orders placed by noon EST will be shipped same day. Please allow 7-10 business days for delivery. Delivery times are provided as guidelines only, and do not take into account possible delays and/or special holiday schedules.
We ship to the contiguous United States as well as Alaska and Hawaii. Please note that we cannot make deliveries to P.O. Boxes or APO/FPO addresses.
Create an account online at in order to track your package.

All orders shipped to states where J.Lindeberg has a physical presence are subject to state sales tax.
All orders shipped internationally are shipped on a Delivery Duty Paid basis. All import taxes and duties are included in the price of the items ordered. Hence, your order will not be subject to any additional charges.



J.Lindeberg has a 30-day return policy on eligible** merchandise. All items must be returned in original condition with all original packaging and tags for refund. If you are not satisfied with your purchase, please submit your return immediately. A return must be received and examined before refund of the full purchase price.

Easy Returns

Need to return or exchange something?
For Domestic Returns Sign into your account and enter your return. Make sure to include the printed packing slip return in the package you send back. 

For International Returns We have simplified the international return process for orders shipped outside the U.S. To return your order, please click here to be directed to eShopWorld's online returns portal. Make sure to include one label inside your return package and apply one label to the package.

Price Adjustment

We offer price adjustments in the form of site credit on full-price products that have been reduced within 30 days of purchase; and sale items that have been reduced within 10 days of purchase.


All items purchased at Final Sale, as indicated, are not eligible for returns & exchanges.

Visit our FAQ page for more information. Please contact our Customer Care Team if you have any further questions.


If an item received is damaged (ie, discoloration, loose seams, holes in garments, etc.), please contact our Customer Care Team within 10 days of receipt.
If items have a manufacturing fault that occurs within a 12-month period from date of purchase, please contact us immediately. Note that assistance on damaged items is applicable only to purchases made directly on
For assistance on purchases from third party retailers, please directly contact the retailer from which you made the purchase.


Other Contacts



J.Lindeberg Outlet Store - Sawgrass
12801 West Sunrise Blvd, #545
Sunrise, FL 33323

Hours of Operation:
Mon-Sat 10am - 9:30pm
Sunday 11am - 8pm


© 2019 J. Lindeberg USA, LLC