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Customer Service
 
 

For all US orders:

 
 
Call Us

Have questions about an order?
Please call us Monday-Friday: 8am-12am EST
Weekends: 9am-9pm EST
1-855-217-0134


FOR ALL CANADA ORDERS:

Call Us

Have questions about an order shipping to Canada?
Please call us Monday-Friday: 5am-1:30pm EST
Weekends: Limited Hours
1-888-293-7727

 
Email Us

Need to email us with a question?
Email our customer service team.
customercareusa@jlindeberg.com

 

Shipping & Returns


 

 
FREE GROUND SHIPPING

J.Lindeberg offers free ground shipping on all U.S. and Canada orders, with expected delivery in 5-7 business days. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization, stock availability, inclement weather, and/or special holiday schedules.
 
We ship to the contiguous United States as well as Alaska and Hawaii. Please note that we cannot make deliveries to P.O. Boxes or APO/FPO addresses.
 
All orders are fully traceable on our website with an account.
 

TAXES & DUTIES
All orders shipped to states where J.Lindeberg has a physical presence are subject to state sales tax.
 
All orders shipped to Canada are shipped on a Delivery Duty Paid basis. All import taxes and duties are included in the price of the items ordered. Hence, your order will not be subject to any additional charges.
 

 


Easy Returns

Need to return or exchange something?
Sign into your account and enter your return. Make sure to include the printed packing slip return in the package you send back.
 

 
Return Policy

J.Lindeberg has a 30-day return policy on eligible** merchandise. All items must be returned in original condition with all original packaging and tags for refund.



Price Adjustment

We offer price adjustments in the form of site credit on full-price products that have been reduced within 30 days of purchase; and sale items that have been reduced within 10 days of purchase.
 

**FINAL SALE

All items purchased at Final Sale, as indicated, are not eligible for returns & exchanges.




Visit our FAQ page for more information. Please contact our Customer Care Team if you have any further questions.


J.LINDEBERG QUALITY GUARANTEE

If an item received is damaged (ie, discoloration, loose seams, holes in garments, etc.), please contact our Customer Care Team within 10 days of receipt.
 
If items have a manufacturing fault that occurs within a 12-month period from date of purchase, please contact us immediately. Note that assistance on damaged items is applicable only to purchases made directly on jlindebergusa.com.
 
For assistance on purchases from third party retailers, please directly contact the retailer from which you made the purchase.

 
 

Other Contacts


Press

Mallory Passuite
Email: mallory.passuite@jlindeberg.com

Corporate Office

25 West 36th Street, 6th Fl.
New York, NY 10018

 

 

Stores


 
FLORIDA
J.Lindeberg Outlet Store - Sawgrass
12801 West Sunrise Blvd, #545
Sunrise, FL 33323
954-846-0900

Hours of Operation:
Mon-Sat 10am - 9:30pm
Sunday 11am - 8pm
 

 

 
© 2018 J. Lindeberg USA, LLC
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