FREE GROUND SHIPPING
J.Lindeberg offers free ground/standard shipping on all orders to the U.S. & Canada. Orders placed by noon EST will be shipped same day. Please allow 7-10 business days for delivery. Delivery times are provided as guidelines only, and do not take into account possible delays and/or special holiday schedules.
We ship to the contiguous United States as well as Alaska and Hawaii. Please note that we cannot make deliveries to P.O. Boxes or APO/FPO addresses.
Create an account online at www.jlindebergusa.com in order to track your package.
TAXES & DUTIES
All orders shipped to states where J.Lindeberg has a physical presence and/or is required by law are subject to state sales tax.
All orders shipped internationally are shipped on a Delivery Duty Paid basis. All import taxes and duties are included in the price of the items ordered. Hence, your order will not be subject to any additional charges.
Return Policy (APPLIES TO DOMESTIC AND INTERNATIONAL ORDERS)
J.Lindeberg has a 30-day return policy on eligible** merchandise. All items must be returned in original condition with all original packaging and tags for refund. If you are not satisfied with your purchase, please submit your return immediately. A return must be received and examined before refund of the full purchase price of item(s). At this moment, we are not offering free returns. Please choose a trusted carrier of your choice when returning merchandise and keep tracking number for reference in case of loss or theft.
Need to return or exchange something?
For Domestic Returns Sign into your account and enter your return. Make sure to include the printed packing slip return in the package you send back. Don't have an account? Email us at firstname.lastname@example.org and we'll sort you out right away.
For International Returns We have simplified the international return process for orders shipped outside the U.S. To return your order, please click here to be directed to eShopWorld's online returns portal. Make sure to include one label inside your return package and apply one label to the package.
We offer price adjustments in the form of site credit on full-price products that have been reduced within 30 days of purchase; and sale items that have been reduced within 10 days of purchase. Final Sale items and styles purchased during flash sales and/or with promotional codes are excluded from price adjustments.
All items purchased at Final Sale, as indicated, are not eligible for returns, exchanges, or price adjustments.
Visit our FAQ page for more information. Please contact our Customer Care Team if you have any further questions. Keep in mind that there is a human behind the email address. And with the on-going global pandemic, please allow our representative time to get back to your questions. We understand some issues are urgent. Know we will work with you to make things right.
J.LINDEBERG QUALITY GUARANTEE
If an item received is damaged (ie, discoloration, loose seams, holes in garments, etc.), please contact our Customer Care Team within 10 days of receipt, ideally with an image of the damage.
If items have a manufacturing fault that occurs within a 6-month period from date of purchase, please contact us immediately with a description or image of the defect. Note that assistance on damaged items is applicable only to purchases made directly on jlindebergusa.com.
For assistance on purchases from third party retailers, please directly contact the retailer from which you made the purchase.