No, you don't need to open an account to place an online order. Choose guest checkout when you're ready to purchase.

Our system is designed to fulfill orders as quickly as possible. If you wish to cancel your order, please contact us immediately here with your order number (ie. WEB123456) and the email addressed used to place the order.

We'll try our best to cancel your order. However, do note we cannot guarantee it once the order has entered the shipping process.

Our system is designed to fulfill orders as quickly as possible. Once it enters the shipping process, no edits can be made.

So sorry your order/item(s) in your order was cancelled. Especially during busy sale periods, stock moves very quickly and inventory may sell out. In the event your order or certain items in your order will not ship, we will refund the card used to place the order immediately.

Thanks for placing an order with us!

Upon placing the order, you'll receive an order confirmation email with an order number (ie. WEB123456). Once it ships, you will receive a separate shipping confirmation email with a tracking number - with up to date information on the day your package is out for shipment!

Please refer to our size chart to determine your sizing.

If you're still unsure, please feel free to contact us here and our customer care team will be able to help you find your perfect fit!

We always suggest our customers to place their JL orders directly from our online store or from reputable retailers.

If you're unsure of the authenticity of a JL product, please contact us and let us know the retailer from where you purchased and we can confirm its authenticity.

We accept payments from all major credit cards, as well as Shop Pay, Pay Pal, Amazon Pay, Apple Pay, etc. All payment options will be made available for you to choose upon checkout.

We offer price adjustments in the form of site credit on full-price products that have been reduced within 30 days of purchase; and sale items that have been reduced within 10 days of purchase. Final Sale items and styles purchased during flash sales and/or with promotional codes are excluded from price adjustments.

J.LINDEBERG offers free standard shipping on orders over $125 USD within the contiguous United States. For orders that do no meet the minimum purchase requirement, we offer standard shipping at a flat $10 fee. For orders shipping to Hawaii, Alaska and U.S. Territories, we offer express shipping at a flat $15 fee.

We also offer Two-Day shipping for a flat $25 fee, as well as Next Day shipping for a flat $40 fee within the contiguous U.S.
 
Please note that we cannot make deliveries to P.O. Boxes or APO/FPO addresses. Orders that come through with these delivery locations may be cancelled and refunded.

Yes we do! Proceed to shop within the United States and fill in your address. Orders shipping to the U.S. Territories will ship express for a flat $15 USD fee.

If you're not completely satisfied with your order, J.LINDEBERG gladly accepts returns of eligible** merchandise that is unworn, unwashed, undamaged or defective with all original packaging and tags purchased online at jlindebergusa.com for full refund within 30 days of the original purchase. Refunds will be made in the form of the original payment, unless agreed upon to credit with a different payment type.

*Please note that any original shipping charges and shipping taxes are non-refundable.

To initiate the return process for orders within the United States, please click here.

To initiate the return process for orders outside of the United States, please click here.

*Products marked as Final Sale are not eligible for refunds.

At the moment, we are not offering exchanges, but hope to implement this as soon as possible to give you the best shopping experience.

In the meantime, should a style not fit the way you prefer, please place a new order with the correct size.

Please visit our Privacy Policy page for more information.

Learn more about our care, commitment, and the actions we take towards creating a better tomorrow for both people and our planet here.

Please click here for our terms of service.